Privacy policy
Last updated: 22.08.2025
Granavitalis (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or interact with us.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
1. Information We Collect
We collect the following categories of information:
Information you provide directly:
- Name, billing address, shipping address, email address, phone number
- Payment details (processed securely by third-party payment providers)
- Account login details (if you create one)
- Information you share when contacting us (e.g., customer service queries, reviews)
Information collected automatically:
- IP address, device type, operating system, browser information
- Browsing behaviour on our website (pages viewed, time spent, interactions)
- Cookies and similar tracking technologies (see Section 6)
Information from third parties:
- Payment processors, shipping partners, and analytics/advertising providers may provide us with limited information necessary to complete transactions or improve our services.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchases, returns, or account
- Send marketing emails and promotions (only with your consent)
- Improve our website, product offerings, and customer experience
- Detect and prevent fraud or misuse of our services
- Comply with legal and regulatory obligations
3. Sharing Your Information
We share your information with trusted third parties, including:
- Shopify (our website host and e-commerce provider)
- Payment processors (e.g., Shopify Payments, PayPal, Klarna)
- Shipping and fulfilment partners
- Marketing and analytics providers (e.g., Google Analytics, Meta Pixel, Klaviyo if used)
- Service providers assisting with IT, security, and business operations
We do not sell your personal information.
4. Your Rights
As a UK and EU resident, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Restrict or object to certain types of processing
- Request a copy of your data in a portable format
- Withdraw consent for marketing communications at any time
You may also lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
5. International Data Transfers
Your personal information may be transferred and processed outside the UK/EEA, including in Canada and the United States. When this happens, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data in line with UK GDPR requirements.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable core website functionality
- Analyse website traffic and usage
- Provide a personalised shopping experience
- Deliver relevant marketing and advertising
You can control cookies via your browser settings. Disabling cookies may impact site functionality. We also honour the Global Privacy Control (GPC) opt-out signal where legally required.
7. Data Retention
We keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax or accounting obligations).
8. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, disclosure, or destruction.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy, or wish to exercise your rights, please contact us at:
